Escalation Engineer

Toluna Romania
Toluna Romania

  • Romania, TimiÈ™, TimiÈ™oara

We are looking for a Escalation Engineer to complete our R&D team based in Timisoara and support our growth in Europe.


  • work with first line support team to identify advanced client problems and advising on the solution
  • analyze application logs so to spot common trends and underlying problems
  • use internal task and issue tracking system to escalate more serious problems and work with engineering team to troubleshoot them
  • update self-help documents so that first line support can try to fix problems themselves
  • proactively find and troubleshoot faults and identity process improvements
  • provide pre-sales support and post-sales training
  • contribute to requiements gathering and quantification of market opportunities



  • at least one year of technical support or product management or programming experience on Internet products
  • knowledge of SQL, good control of Linux commands, experience HTML/Javascript/CSS
  • excellent written and verbal communication skills in English, including the ability to effectively communicate complex issues to both technical and non-technical users
  • excellent analytical and problem solving skills
  • strong organizational skills with the ability to manage different groups and personalities to achieve consensus


It would be a great advantage to have:

  • knowledge of back-end programming language
  • at least one year of experience in the Market Research industry
  • degree in Engineering
  • portofolio or proven experience in building websites and online tools (personal work, free-lancing, other)
  • user interface design experience including user analysis and information architecture



  • training opportunities and career development plan
  • competitive financial package: salary, performance bonus, meal tickets and sport allowance
  • private medical plan insurance
  • exceptional office comfort: top offic facilities and equipment, central building office

  • Job
  • Proiect
  • Entry
  • Middle
  • Senior
  • Executive
Limbi straine solicitate
  • Mediu
  • Avansat
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